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Frequently Asked Questions
1. Company Information
2. How do I use this site?
3. Find what you want
4. How do I order?
5. How can I contact my local rep?
6. Delivery and Costs
7. Returns Policy
8. Methods of Payment and VAT
9. Security and Privacy
10. Terms and Conditions
11. Links
12. Contact Us
1. Company Information
Founded in 1988, by former teacher John Green, Kingscourt/McGraw-Hill
is now one of the leading publishers of resources for Key Stages
1 to 3.
We were the first UK publisher to produce crafted Big Books for
Shared Reading. We were also the first publisher in the UK to
produce purpose-written resources for Guided Reading (Literacy
Links Plus).
We currently have 9 sales representatives covering the United
Kingdom. If you would like to become part of the Kingscourt/McGraw-Hill
sales force, see the jobs section on our about
us page.
In the year 2000 Kingscourt became part of the McGraw-Hill Companies,
internationally renowned for resources for children of 4 years
old to University and beyond.
Visit the McGraw-Hill companies at http://www.mcgraw-hill.co.uk
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2. How do I use this site?
We have designed our website so that it is fast, informative
and accessible. We understand that busy teachers rarely have time
to surf the net either in class or during break and that you must
be able to readily access the information you need.
Our homepage is designed to navigate you around our site based
on several criteria. You can find what you are looking for by
subject matter and text type, by product, or by clicking on our What’s
New and Special Offer
links.
We have divided the homepage into three main curriculum categories:
Literacy, Numeracy
and Teacher’s Resources.
Literacy
Simply click on the Literacy
menu bar to access seven key areas within the National Literacy
Strategy. Core Resources, Special Needs, Digital Resources,
Non-Fiction, Cross-Curricular,
Writing, Free
Downloads.
Numeracy
Simply click on the Numeracy
Menu bar to access three key areas within the National Numeracy
Strategy and the Daily Mathematics Lesson. Core
Resources, Digital Resources,
and Cross Curricular.
Teacher’s Resources
Teacher’s Books & videos,
MatchWord, and KOOK.
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3. Find what you want
You can find what you are looking for by choosing one of the
3 menu bars on the homepage and then selecting the submenus within
each of the 3 main sections, Literacy,
Numeracy and Teacher’s
Resources.
Alternatively, use our Resource
Finder tool to locate the resource you want. Select your
criteria and the resource finder will select resources that match
your needs.
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4. How do I order?
Catalogue Request
To order one of our new product catalogues, select the ordering
button on the top of the page then click on further
information to open a special pop-up window. Alternatively
click on any of the catalogue covers that you come across on the
site and this will open the pop-up window.
Tick the box for the area of interest you require, complete your
contact details and hit “send”. Instantly, you will
receive a confirmation on screen that your email has been sent,
and you will receive a personal reply from us within 24 hours
to acknowledge your query or to confirm that your catalogue request
has been dispatched. Please do not forget to submit your full
postal address and contact details to enable us to respond promptly!
IMPORTANT! Currently our website is not e-commerce so we do
not recommend that you submit your credit card or school account
details via email, as this information is not encrypted.
UK and Europe Schools wishing to order online
Once you have browsed our site, to place an order click on the
ordering page. You have 3 options
with which to place your order. You can contact the Customer
Services department directly, contact your local
rep, or use our online
order form.
If you are a school that wishes to use the online order form,
please note that you will be notified by email that we have received
your order. Customer Services will then process your order and
an invoice will be issued to your school along with your books.
Any items not available at the time of ordering will be sent as
soon as possible with a separate invoice. Unfortunately some titles
become out of print. You will be informed of this and you will
not be charged for any items that have become out of print.
UK and Europe Private Customers / Bookshops wishing to order
online
If you are a private customer or a bookshop using our online order
form you will be contacted by telephone by Customer Services upon
receipt of your email to arrange your payment details either by
credit card or by cheque.
Overseas Customers
For our customers in Australia, New Zealand and the United States
of America please order via our international website at http://www.wrightgroup.com
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5. How can I contact my local rep?
If you would like to see your local representative either select
ordering and under the section
headed Your Local Sales Representative
click on the map or refer to the list of areas to locate your
local representative. Please contact your representative directly
using the telephone number provided. If you receive a voicemail
message, leave a short message stating your name, job title, area
of interest and suggest if there is a particular time that you
would like an appointment (i.e. before school, lunchtime, after
school). Please note that our sales force do not work on commission.
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6. Delivery and Costs
Please click on the Ordering
page. Under the Order Form
section see link to Ordering
Terms and Conditions.
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7. Returns Policy
Please click on the Ordering
page. Under the Order Form
section see link to Ordering
Terms and Conditions.
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8. Methods of Payment and VAT
Please click on the Ordering
page. Under the Order Form
section see link to Ordering
Terms and Conditions.
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9. Security and Privacy
Please see bottom right hand corner of our homepage for the McGraw-Hill
terms
of use and privacy
policy.
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10. Terms and Conditions
Please see link for Ordering Terms
and Conditions.
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11. Links
Please refer to the links section on the Useful
Information page under the Teacher's Resources section
of our site.
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12. Contact Us
The Kingscourt / McGraw-Hill website team
This site is designed and maintained by the Kingscourt / McGraw-Hill
in-house Sales & Marketing and Design team based in Maidenhead.
We welcome your feedback and comments on how to improve our site,
so please send us any suggestions and help us to help teachers
more!
Regarding an Order
If you have a question regarding an order that you have placed
or an order that you are currently awaiting delivery of, select
Ordering and contact our Customer
Services department by telephone 01628 502 730
or by fax 01628 635 895.
Techinical Support for our CD-ROMs
For our Inside Stories
and Sounds Great! customers
we offer technical support or advice with our email hot desk on
enquiries@kingscourt.co.uk.
Alternatively, contact your local rep
and they will offer assistance by telephone or arrange to visit
your school once you have received your order.
Links
If you would like to link to our site, please send us an email
with your company details, including your URL. See also our links
section under the Teacher's Resources section.
Should you discover a broken link on our site please let us know
by email.
Contact us by email on: enquiries@kingscourt.co.uk
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